FAQs

Click on the hyperlinked questions to view the specific answer




Q. Do I need an Optimas.com account to place an order?

A. No, but having an account is useful. Signing up for an account allows you to view your order history, track orders, and check out faster. Signing up only takes a minute and does not require a credit card.


Q. How can I include a PO number in my order?

A. You can enter a PO number during checkout, before submitting your order.


Q. Where can I check the status of my order?

A. You can check the status of your order by clicking the “Order Status” link, located in the footer. If you have an account, you can also check your order status by viewing your purchase history.


Q. Where can I view my previous orders?

A. If you have an Optimas.com account, you can log into your account and click on “Purchase History” within the header menu.


Q. Where does us.optimas.com ship to?

A. us.optimas.com ships to the 48 continental United States.


Q. Which Optimas phone number should I call for assistance?

A. For website help or questions about your order please call Optimas customer service 1-833-OPTIMAS (1-833-678-4627). For information regarding engineered solutions please call: North America: (224)-999-1000, EMEA: +44-1452-880500, APAC +86-512-6733-5588